Showing posts with label bad customer service. Show all posts
Showing posts with label bad customer service. Show all posts

Thursday, August 13, 2009

Others Share Their Beck's Furniture Fiascos

On a Folsom-oriented site, it looks like a lot of people aren't happy with Beck's and this grocery rebate scam:

MyFolsom.com: Beck's Furniture $600 Scam, Did you fall for it?

I threw my 2 cents in as well.

Remember, avoid Beck's Furniture at all cost. I know they are no longer running the grocery rebate promotion but if my experience (and the experience of those on MyFolsom.com) are any indication, any customer service experience will be a nightmare.

I should also mention, that even though it's unrelated to the rebate scam, I returned one item for a refund of roughly $200 minus a 15% restocking fee. I checked my credit card account a month later and realized there wasn't any credit from Beck's. I called and demanded my credit, which finally came through. I know some people religiously check their credit card statements but my finances are sufficiently complex enough that I can't remember or account for every single transaction. If I hadn't caught that miss, I'd probably still be missing $200 from that company.

Boo on Beck's.